At Blanks by ECG, we strive to provide you with high-quality blank apparel and accessories. Your satisfaction is our priority, and we want to ensure you are happy with your purchase. Please review our return and exchange policy below:
Returns
- Eligibility: Items must be unused, unwashed, and in their original condition with all tags attached.
- Time Frame: Returns must be initiated within 30 days of the purchase date.
- Process:
- Contact our customer service team at [insert contact email] to initiate a return.
- Provide your order number and reason for return.
- Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
- Refunds:
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping costs are non-refundable.
Exchanges
- Eligibility: Items must be unused, unwashed, and in their original condition with all tags attached.
- Time Frame: Exchanges must be initiated within 30 days of the purchase date.
- Process:
- Contact our customer service team at BLANKSBYECG@GMAIL.COM to initiate an exchange.
- Provide your order number and details of the item you wish to exchange.
- Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
- Processing:
- Once we receive and inspect the item, we will send out the new item.
- If the exchanged item has a different price, we will adjust the payment accordingly.
Non-Returnable Items
- Custom orders or personalized items
- Clearance items or final sale items
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at BLANKSBYECG@GMAIL.COM with your order number and a photo of the item.
- We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or concerns about our return and exchange policy, please reach out to our customer service team at BLANKSBYECG@GMAIL.COM or (619) 228-9485.
Thank you for shopping with Blanks by ECG!
